Traveling Patients: National and International Patient Centers

U.S. healthcare offers advanced diagnostics, clinical trials, and state-of-the-art treatments not available elsewhere, attracting patients and their families from around the world.   Running a successful operation to care for this specialized population requires specific, nuanced, and diverse expertise – in guest services, access and call centers, billing, personalized customer service, language services, and cultural understanding.  We help you assess the performance of your existing operations and devise strategies to optimize performance and grow your business.  

We work with you to assess and refine:

• Staff development

• Workflows

• Guest Services

• Access and call centers

• Clinical triage and management

• Billing

• Personalized Customer service

• Language services, Cultural understanding

• Marketing and communications